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Below is a list of questions by Amtel Users
and their corresponding answers.


If your question is not answered on this page, for further assistance or to arrange for the unit to be returned for service/repair please contact your local authorized Amtel dealer, Amtel Systems Corporation at 800-999-8903 or email us at support@amtel.com.

Your questions will get top priority at Amtel.

NO Telephone Support Fee: At Amtel Systems Corporation
we are proud of the superior quality of customer support we provide.

Every customer is important to us.

Hours of Telephone Support at Amtel Systems Corporation:
Monday through Friday 8:30 am to 5:30 pm eastern time.

We pride ourselves on our customer support and
we look forward to being of service to you.

Questions

  1. What is the difference between an ALERT and a MESSAGE?

  2. Why is there a number flashing on the right side of the screen?

  3. My time/date is wrong. How do I change it?

  4. Who do I call if I need service or repair of my Amtel System?

  5. Why does the time change erratically on my screen?

  6. How do I add or delete names for the "flashing" choices on my Amtel units?

  7. Is there a way to delete all of the messages stored on every Amtel unit?

  8. Is there a way to delete all of the alerts stored on every Amtel unit?

  9. The phrase COMM ERROR (SEE USER GUIDE) appears on my screen. What does that mean?

  10. Why does my display have asterisks and zeros?

  11. Why does my display show the day and numbers and display the time in hours and minutes and seconds and counting?

  12. There is a password set on an Amtel unit and we don't know what the
    password is. Is there a way for you to reset it for us?

  13. I deleted a message and I need to view it again, can it be retrieved?

  14. I deleted an alert and I need to view it again, can it be retrieved?

  15. My Amtel unit is unable to send or receive messages or alerts. What should I
    do to fix it?

  16. The screen on my Amtel unit is blank. What should I do to fix it?

  17. The phrase INPUT FORMAT ERROR appears on my screen. What does that mean?

  18. My unit displays "set address", what should I do?

  19. My Amtel unit is displaying old alerts/messages. (From yesterday or earlier today.)

Answers

  1. What is the difference between an ALERT and a MESSAGE?

    An ALERT is a short bit of text information sent when you need an immediate response or action. Use Alerts to announce phone calls, visitors, or patients. For example: MR. SMITH ON LINE 3 or COME INTO MY OFFICE PLEASE. A MESSAGE is sent when an immediate response is not necessary. Think of it as an electronic telephone message slip. Messages are date and time stamped, and stored for later recall and review. For example: CALL MS. JONES WHEN YOU GET BACK FROM LUNCH - 555-1212 RE 3 PM APPOINTMENT. A message can be up to seven screens in length. An individual Amtel unit can store hundreds of messages, however the message counter will only display the maximum number of 99.


     

  2. Why is there a number flashing on the right side of the screen?

    The number indicates the number of messages stored. If the number is flashing, at least one of the stored messages has not been read.


     

  3. My time/date is wrong. How do I change it?

    To adjust the time/date on the Amtel System:
    1. At the keyboard at the front desk, press the Set Up Key
    2. Press the number 0
    3. Screen displays "Set Time/Date"
    4. Type in the new time/date - be sure the AM/PM is correct.
    5. Press send.

    Note: If the screen reads "Auto Time Keeping Mode", go to the other keyboard and perform the steps described above.


     

  4. Who do I call if I need service or repair of my Amtel System?

    It is suggested that you call your local authorized Amtel dealer or Amtel Systems Corporation before disconnecting a unit to go through a few simple troubleshooting steps. In some cases when a broken" unit is sent in for repair without going through troubleshooting first, we sometimes find something simple that could have been easily corrected onsite was overlooked. To save you time and money you may want to consider troubleshooting before a unit is removed from the system.


     

  5. Why does the time change erratically on my screen?

    There is more than one unit set to "central" timekeeping on the same network. There should only be one "central" timekeeper; all other keyboard units need to be changed to "auto" or "local" timekeeping.


     

  6. How do I add or delete names for the "flashing" choices on my Amtel units?

    The Amtel Text Communication system can be customized in many different ways to suit your individual needs. Please refer to the online manuals/quick guides. Of if you prefer to speak with someone please contact your local authorized Amtel dealer or call Amtel Systems Corporation where one of our technical support staff will be glad to assist you over the phone. At Amtel Corp. we keep records of the programming setups of many of our customer's equipment and can easily help you over the phone.


     

  7. Is there a way to delete all of the messages stored on every Amtel unit?

    No. Each message must be deleted individually at each unit. Messages are stored until deleted.


     

  8. Is there a way to delete all of the alerts stored on every Amtel unit?

    No. Each alert must be deleted individually at each unit. Up to 50 alerts are stored in an Amtel unit. As each new alert is received the oldest alert is automatically deleted.


     

  9. The phrase COMM ERROR (SEE USER GUIDE) appears on my screen. What does that mean?

    The phrase is short for "Communication Error" and is displayed to let you know that your communication is not going through to the intended recipient. A number of situations can cause this error to occur. Check the following:
     
    1. Be sure you are sending to the correct address of the recipient.
    2. Ensure that each unit on the network has a unique address.
    3. Make sure both units have secure wiring connections.
    4. If this does not solve the problem see your company Amtel System
    5. Administrator, call your local dealer or Amtel Systems Corporation.


       

  10. Why does my display have asterisks and zeros?

    The Screen Exerciser is activated. The phone calls to customer service at Amtel Systems are increased during the Spring and Fall seasons, when clocks are adjusted for Daylight Savings Times. Our newest units do not need to be adjusted for Daylight Savings Time. Check your time settings to be sure that the AM/PM setting is correct or reprogram the setting to activate the feature after office hours. The default is 12 midnight for one hour daily.
    To set the time: At the central timekeeper unit, re-enter correct time/date. At a keyboard unit press set-up and zero. Enter the correct time and/or date. Press send. Note: if when you do the above step the screen displays "auto" timekeeping mode, then you will need to locate who the "central" timekeeper/the person who controls the time at your location.


     

  11. Why does my display show the day and numbers and display the time in hours and minutes and seconds and counting?

    The elapsed timer is running. To stop the timer at a keyboard, press the TIMER key (Z), and then press CLEAR. To stop the timer at a wallmount/panel unit, press the TIMER button, and then press CLEAR.


     

  12. There is a password set on an Amtel unit and we don't know what the password is. Is there a way for you to reset it for us?

    If a password is lost or forgotten, we cannot reset it for you. The Amtel programming structure is secure and does not allow passwords to be reset if they are lost or forgotten. The only way to bypass a password is to reset the entire memory of the unit. When you reset an Amtel unit, all customized programming, including stored messages and alerts are lost.


     

  13.  
  14. I deleted a message and I need to view it again, can it be retrieved?

    No. Once a message is deleted, it is gone forever. The Amtel programming structure is secure and does not allow deleted messages to be restored.


     

  15. I deleted an alert and I need to view it again, can it be retrieved?

    No. Once an alert is deleted, it is gone forever. The Amtel programming structure is secure and does not allow deleted alerts to be restored.


     

  16. My Amtel unit is unable to send or receive messages or alerts. What should I do to fix it?

    In many instances, simply cycling power on the Amtel unit will correct this problem.
     
    1. At a keyboard/desktop panel unit: unplug the power cord on the back of
      the unit, wait about 15 seconds and plug it back in. Now check to see
      if you can send or receive alerts and/or messages.
    2. At a flush wallmount unit it is necessary to take the unit off the wall. After taking the unit off the wall, there may be a back plate on the unit. the back plate is held on with four short screws. After pulling the back plate aside, you can then see where the 4 wires (red, black, green, and white) terminate on a plug that is colored either a red/brown or white. Grasp the 4 wires near the plug and pull to disconnect plug from the power source. Wait 15 seconds and reconnect. Check unit for proper operation.  At a surface wallmount unit the plug is accessible. Disconnect the plug from the power source. Wait 15 seconds and reconnect. Check the unit for proper operation.


       

  17. The screen on my Amtel unit is blank. What should I do to fix it?

    In many instances, simply cycling power on the Amtel unit will correct this problem.
     
    1. At a keyboard/desktop panel unit: unplug the power cord on the back of the unit, wait about 15 seconds and plug it back in. Now check to see if you can send or receive alerts and/or messages
    2. At a flush wallmount unit it is necessary to take the unit off the wall. After taking the unit off the wall, there may be a back plate on the unit. the back plate is held on with four short screws. After pulling the back plate aside, you can then see where the 4 wires (red, black, green, and white) terminate on a plug that is colored either a red/brown or white. Grasp the 4 wires near the plug and pull to disconnect plug from the power source. Wait 15 seconds and reconnect. Check unit for proper operation.At a surface wallmount unit the plug is accessible. Disconnect the plug from the power source. Wait 15 seconds and reconnect. Check the unit for proper operation.


       

  18. The phrase INPUT FORMAT ERROR appears on my screen. What does that mean?

    This error message is seen when you are programming/customizing an Amtel unit if data has been entered incorrectly, or invalid/improper data has been entered while programming in the "Special Function" mode. To correct the problem re-enter data, refer to the Programming section in System Administrator Manual for step-by-step instructions, or call your local authorized Amtel dealer or Amtel Systems Corporation.


     

  19. My unit displays "set address", what should I do?

    Contact your authorized Amtel dealer or Amtel Systems Corporation.


     

  20. My Amtel unit is displaying old alerts/messages. (From yesterday or earlier today.)

    Operator error. Someone pressed either the message recall or alert recall key to bring up a message/alert in storage and neglected to press clear to return unit to idle mode: time/date screen. While the unit was in the recall mode, it was displaying the recalled message/alert and still receiving messages and alerts that were being sent on your system. When someone pressed clear to use the unit, the Amtel program took over and began to display all of the messages/alerts that had been received. The program structure of the Amtel unit requires that all received messages/alerts be displayed. So until all of those messages/alerts are displayed, it appears that the unit is receiving old communications when if fact, it is only now that the unit has been given the opportunity to display them. You can either wait for the unit to clear itself or you can stay with the unit and press clear to clear out each alert/message. To prevent this inconvenience remember to clear a unit to time/date after recalling messages/alerts.

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